Senior Client Responsiveness Officer ( Syria Country Program )
Job Overview/Summary
As part of IRC’s MEAL unit, the Senior Client Responsiveness (CR) Officer is responsible for supporting the NWS hub programme teams with the proper roll-out, implementation and scaling of the Syria CR or Feedback and Complaint Handling channels and mechanisms. Reporting to the NWS Snr. MEAL Manager and in coordination with the Regional Senior Client Responsiveness Specialists, the Senior CR Officer will communicate with the sector (Health, Protection, Education, and Economic Wellbeing) focal points to ensure that suggestions and complaints are communicated and addressed in a timely manner. Additionally, the Senior CR Officer will lead on raising both the client’s/beneficiaries staff awareness of the Syria CP CR mechanisms and promote the staffs’ capacity in this area.