Protection Outreach Office Worker
İlan Detayları
CARE International in Turkey (CARE), together with its partners, is providing humanitarian assistance to people affected by the Syrian crisis, both in Syria and Turkey.
I - Position Summary
The position will be based in Adana and Managed by the Protection Outreach Coordinator, and working in collaboration with other members of the technical and outreach staff. The Office Worker will be responsible for the maintenance and order of Information and Protection Space (IPS) as per the IPS Standard Operating Procedures (SOP). The office worker will also be responsible for supporting the Protection Outreach team in implementing community activities as per the Protection Outreach (PO) Guideline. The Protection Outreach Coordinator will be responsible for line management of Office Worker.
II - General Functions
The office worker supports to manage the daily activities within an IPS. This includes welcoming and managing requests in the reception area, creating a schedule for use of rooms in the IPS and helping individual clients to orient themselves for information or case management when people walk in.
III - Responsibilities
1- Maintenance and Order of the IPS (20%)
Opening the IPS from 9:00 to 17:30 to community members in the area. The IPS can be opened during weekends and in the evening for specific activities after approval from Protection outreach coordinator (POC).
Coordinating with the POC to ensure that the IPS:
-has all equipment and office supplies neat and ready to use.
-has water, tea and coffee available at all times enough for the expected amount of people that may visit.
-is kept cleaned.
-brochure stand is kept full of updated information Education Communication (IEC) materials pertaining to refugees and asylum seekers in Turkey.
2-Supporting CARE’s teams in the IPS (40%)
Welcoming visitors, responding to the initial questions and providing further information/service.
Conducting identification and registration as per the need and doing necessary referrals.
Keeping the availability schedule of the rooms for the Protection Outreach activities as well as other activities when needed. Ensuring the rooms are arranged and resources are provided for activities in the IPS.
Providing regular communication for the activities on daily basis to the POC.
Supporting the PO Team in communication with the refugee, host community and other stakeholders.
3- Data Entry (20%)
Supporting the PO team with adequate and accurate records of information by undertaking regular data entry work as required.
Ensuring that all information that is collected, processed and analysed within CARE IPS’s are subject to the Law on the Protection of Personal Data and CARE policies on information and data protection, under the supervision of the POC.
4- Contribute to high quality implementation of CARE’s refugee response (10%)
Encouraging and supporting the beneficiaries to give feedback for CARE’s programs.
Ensuring that the complaints are received by CARE properly and reporting on this to POC.
Ensuring that all program activities are implemented in accordance with agreed standard operating procedures and using agreed tools.
5-Supporting IPS Safety and Security (10%)
Ensuring that the safety and security measures, procedures and recommendations are implemented.
Familiarizing with the neighborhood, particularly with the nearest locations of the health facility, hospital and police station as well as government buildings.
Ensuring that the entrance area is well lit.
Ensuring that the emergency numbers are visibly placed on appropriate locations (e.g. next to the phone).
Ensuring that none, except law enforcement personnel on duty, is to carry or possess weapons of any type in IPS facilities.
IV - Qualification and skills
Essential
Fluent spoken and written Arabic
Fluent spoken Turkish
Good computer skills, especially in MS Word and MS Excel
Good documentation skills (Arabic)
Excellent interpersonal and communication skills
Experience in dealing with people from different backgrounds
Ability to work well within a team
Able to demonstrate initiative and solve problems
Resourceful person with positive attitude
Experience motivating people to participate in events/activities
Eager to learn new skills
Desired
Spoken English
Written Turkish
Prior experience of working in a non-governmental organization (NGO)
Experience working in a community-based role
Prior experience of protection activities or social work and community-based programming
V – Work conditions
Duty station: Based in (Adana –Seyhan IPS) office.
Office work: (5 days/week)
Child Protection Policy
Child abuse in all forms is unacceptable to CARE Turkey, which recognizes its responsibility to protect children from harm in all areas of its work. CARE Turkey is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.
Discrimination, Abuse and Harassment Policy
CARE Turkey expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. CARE employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside CARE.
IMPORTANT NOTICE:
Employment is subject to the possession of valid identification documents (passport, residency card, temporary protection card, etc.) and successfully obtaining permission to work by the Government of Turkey (work permit). CARE will submit the work permit application on behalf of the selected candidate after the job offer accepted. Candidate can start to work for CARE only after the work permit is received. Failure to provide the required documents or rejection of a work permit application by the Government of Turkey will result in your employment offer being rescinded.
HOW TO APPLY:
Interested candidates, please attach a Curriculum Vitae in English and a Cover letter (in a separate file of no more than one A4 page) describing how your skills and experience match the requirements of this post, following to provided link when you click on the apply button.
Applications in languages other than English will not be reviewed.
Only short-listed candidates will be contacted
** CARE International is an Equal Opportunity Employer **
** Female candidates are encouraged to apply! **