IT Officer
Job Purpose
Under the direction of the IT Support Manager, the IT Officer is responsible delivering timely reactive and proactive IT Support for both hardware and software; and for computer networks, connectivity, endpoint management and setup, installations, account management and capacity building in Idelb.
ICT Officer is expected to advise junior IT staff and support senior IT staff in reporting, escalating, assignment, updating of IT Tickets and ensuring SLO’s are met.
As directed, and under the authority of the IT Support Manager, report, implement and enforce IT Policies and IT Security in your area, with enforcement of IT Policies.