Feedback and Response Mechanism Assistant
Summary:
The purpose of this position is to provide day-to-day assistance with delivering feedback/complaint services. Under the direct supervision of the Feedback and Response Mechanism Manager. Responsibilities include administrative handling of feedback and complaints, routine recordkeeping, and communication and coordination. The position requires the ability to work closely with a multi-disciplinary team, answer and respond back calls on IRC country hotline during working hours and to interact effectively with a wide variety of community members.